iMemories Video Digitization Review
I recently used iMemories to digitize some old video cassettes, and learned some things in the process. In short, if you are looking for the cheapest service out there I would recommend it, but otherwise there are some things to be aware of.
Hidden CostsThere is a $19.95 fee listed nowhere on the website at the time I ordered, to ship your tapes back. This charge is not optional and should be listed on their pricing page. Note that this is different than their SafeShip Kit, which is used to send tapes to iMemories.
Hidden DelaysOnce they receive your tapes, you get a link to this page: https://www.imemories.com/production-schedule
This is where they tell you it takes 3 weeks from receiving your package before they even being to scan the first of your items. This is yet another detail that isn't publicized before your purchase.
My tapes were digitized at the wrong aspect ratio. This meant the videos ended up looking stretched and distorted. After contacting customer service, they re-digitized them.
Also, the tapes are digitized into compressed files (as opposed to raw files), which means you get poorer quality video. And your tapes will come back with bar code stickers on them.
Tips and Things That Went Well
Their customer service, via email, is responsive and always got back to me within a day.